Privacy Policy

Effective Date:  17 September 2024

At TVM Health Care, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the National Disability Insurance Scheme (NDIS) requirements.

1. Collection of Personal Information

We collect personal information to provide our services under the NDIS and to improve our service offerings. The types of personal information we may collect include, but are not limited to:

  • Full name
  • Contact details (email address, phone number, address)
  • Date of birth
  • NDIS participant number
  • Medical and health information
  • Details about your disability and support needs
  • Emergency contact details
  • Billing and financial information

We collect this information directly from you, your authorized representatives, or third parties such as healthcare providers with your consent.

2. Use of Personal Information

We use your personal information to:

  • Provide services and support in accordance with your NDIS plan
  • Communicate with you and your support team
  • Develop and review service agreements
  • Maintain and update records
  • Process billing and payments for services rendered
  • Ensure compliance with relevant laws and regulations, including NDIS reporting requirements
  • Improve our services and respond to feedback

3. Disclosure of Personal Information

We may disclose your personal information to:

  • NDIS and other relevant government bodies
  • Health professionals and service providers involved in your care
  • Legal or regulatory authorities when required
  • Financial institutions for payment processing
  • Our professional advisors (such as accountants or lawyers)

We do not sell or trade personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, misuse, or disclosure. These measures include physical security, encryption, and access control procedures.

While we take steps to secure your data, it is important to understand that no method of transmission over the internet is completely secure. We cannot guarantee the security of any information transmitted to us online, and you do so at your own risk.

5. Access to and Correction of Your Personal Information

You have the right to request access to the personal information we hold about you. You may also request corrections to ensure the information is accurate, complete, and up-to-date. To do so, please contact us at [Insert Contact Details].

We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and monitor site traffic. Cookies are small text files placed on your device to help us understand how you use our website. You can manage your cookie preferences through your browser settings.

We may also use third-party analytics tools to collect information about how visitors use our site. This information is aggregated and anonymized.

8. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or complaints about this privacy policy or the way we handle your personal information, please contact us at:

info@tvmhealthcare.com.au

We are committed to resolving any privacy-related issues and will respond to your concerns in a timely manner.